Merchandise is accepted for exchange, store credit or refund if returned in salable condition within 30 days of the ship date, accompanied by the original invoice. 

Personalized Items (e.g., iDesign, Customized) cannot be returned or exchanged.

RETURNS

Making a Return by Mail

Returns and exchanges must be made within the guidelines of our Return Policy.

All returns must be returned to:

Nialaya Inc.

Attention: Returns & Exchanges

7922 Melrose Ave.

Los Angeles, CA 90046

USA

This address can only be used to return items purchased at Nialaya.com.

Personalized Items (e.g., iDesign, Customized) cannot be returned or exchanged.

You will receive an e-mail notification upon the completion of the return processing. Please allow 10 to 12 business days for us to receive and process your return or exchange.

If you need additional return help, contact a Customer Service Representative at 310-499-7162 or e-mail us at CustomerService@Nialaya.com.

When returning postage yourself, we suggest you insure the package via U.S. Mail or FedEx and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be processed.

STORE CREDIT/ GIFT RETURNS

If you return an item and do not want an exchange, you will be issued a Nialaya.com online gift certificate. You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to CustomerService@Nialaya.com.

Same return/exchange policies apply to gift recipients who would like to return the Nialaya merchandise for store credit or an exchange.

Please allow 10 to 12 business days for us to receive and process your return or exchange.

Personalized Items (e.g., iDesign, Customized) cannot be returned or exchanged.

Your satisfaction is very important to us. If you have any questions, please call us at 310-499-7162 or e-mail us at CustomerService@Nialaya.com.

EXCHANGES

Making an Exchange

Exchange requests must be made within 30 days of the order receipt for merchandise purchased at full retail price.

Specify the exchange item and the new color or/and size on the return/exchange mail to CustomerService@Nialaya.com. Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.

If you are exchanging an item due to a mistake made by Nialaya.com or because of quality issues, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via Standard Ground Delivery.

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.

Personalized Items (e.g., iDesign, Customized) cannot be returned or exchanged.

CHANGES TO ORDERS

Your order is being processed as quickly as possible in order to insure your customer satisfaction; therefore, there is a limited period of time that you are able to cancel your order. If the cancel option is still available, you will see a button next to your order that can be found on the order tracking page at the following link:

If you have any questions or concerns, please call customer assistance at: 310-499-7162 or e-mail us at CustomerService@Nialaya.com.