Nialaya Return Policy

Full-Price Merchandise

The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned within 30 days of the ship date on your invoice and accompanied by the original invoice. Merchandise that is older than 30 days from the original ship date cannot be accepted.

Personalized Items (e.g., iDesign, Customized) cannot be returned or exchanged.

Making a Return by Mail

Returns and exchanges must be made within the guidelines in our Return Policy. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.

All returns must be returned to:

Nialaya Inc.
Attention: Returns & Exchanges
7922 Melrose Ave.
Los Angeles, CA 90046
USA

This address can only be used to return items purchased at Nialaya.com. If you would like to return items purchased elsewhere, please contact a Customer Service Representative at 310-499-7162 and he or she will be happy to assist you.

You will receive an e-mail notification upon the completion of return processing. Please allow 10 to 12 business days for us to receive and process your return or exchange.

Personalized Items (e.g., iDesign, Customized) cannot be returned or exchanged.

If you need additional return help, contact a Customer Service Representative at 310-499-7162 or e-mail us at CustomerService@Nialaya.com.

When returning postage yourself, we suggest you insure the package via U.S. Mail or FedEx, and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.

Returning a Gift

Gift recipients who return an item and do not want an exchange will be issued a Nialaya.com online gift certificate. You will receive an e-mail notification upon receipt of your gift return provided that your e-mail address is included on your return/exchange mail to CustomerService@Nialaya.com.

Please allow 10 to 12 business days for us to receive and process your return or exchange.

Personalized Items (e.g., iDesign, Customized) cannot be returned or exchanged.

Your satisfaction is very important to us. If you have any questions, please call us at 310-499-7162 or e-mail us at CustomerService@Nialaya.com.

Exchanges

Making an Exchange

Exchange requests must be made within 60 days of order receipt for merchandise purchased at full retail price.

Specify the exchange item and the new color, size or size on the return/exchange mail to CustomerService@Nialaya.com. Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.

If you’re exchanging an item because of a mistake on the part of Nialaya.com or because of quality issues, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via Standard Ground Delivery.

Returned items for exchange will be credited to the original form of payment and a new order will be placed for replacement item(s). Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

Personalized Items (e.g., iDesign, Customized) cannot be returned or exchanged.

Changes to Orders

Because your order is processed as quickly as possible, there is a limited period of time before your order is fully processed that you will be able to cancel your order. If the cancel option is available, you will find a button next to your order on the order tracking page at the following link:

If you have any questions or concerns, please call customer assistance at: 310-499-7162 or e-mail us at CustomerService@Nialaya.com.