Help Center

Most commonly asked questions

Returns

I want to return a product that I received less than 30 days ago

I want to return a product that I received more than 30 days ago

I want to return a SALE item

What is the status of my return?

Exchanges

I want to exchange a product that I received less than 30 days ago

I want to exchange a product that I received more than 30 days ago

I want to exchange a SALE item.

What’s the status of my exchange?

Guarantee

How does your lifetime guarantee work?

Is it safe to shop?

Sizes

I’m not sure what size to choose

How many different sizes do you have?

I couldn’t find my size, can you custom make your products in my size?

I received a product that doesn’t fit me. What do I do?

Custom Design

I want to custom make a piece. Can I do that?

Shipping

Domestic Shipping

International Shipping

Delivery issues

Where is my package?

I never received my package, what do I do?

Orders to The EU*

I didn’t receive a tracking number yet, what do I do?

Other

I didn't find my answer above

How should I maintain my jewelry?

Jewelry Care


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