Help Center

Most commonly asked questions

Returns

I want to return a product that I received less than 30 days ago

I want to return a product that I received more than 30 days ago

I want to return a SALE item

What is the status of my return?

Exchanges

I want to exchange a product that I received less than 30 days ago

I want to exchange a product that I received more than 30 days ago

I want to exchange a SALE item.

What’s the status of my exchange?

Guarantee

How does your guarantee work?

Sizes

I’m not sure what size to choose

How many different sizes do you have?

I couldn’t find my size, can you custom make your products in my size?

I received a product that doesn’t fit me. What do I do?

Custom Design

I want to custom make a piece. Can I do that?

Customs and taxes

I live outside The U.S., but I would love to purchase a Nialaya piece. Will my order get taxed?

Delivery issues

Where is my package?

I never received my package, what do I do?

Orders to Denmark

I didn’t receive a tracking number yet, what do I do?

Other

I didn't find my answer above