What shipping options are available on Nialaya.com?
SHIPMENT OPTIONS WITHIN THE US
Standard Delivery (1-3 days) $8.90
2 Day Delivery $19.90
Overnight Delivery $39.90
Shipment costs vary depending on destination - rate is calculated at checkout.
No extra taxes or custom fees are charged for our orders to The EU*. Our Danish office handles all import taxes and duties for you.
Orders to the EU are shipped to our Danish offices from Los Angeles. You will receive a tracking number when the order leaves our Danish office. Please allow 5-8 business days for delivery.
*These countries include: Austria, Croatia, Czechia, Denmark, Estonia, France, Germany, Hungary, Poland, Romania, Slovakia and Slovenia.
What payment methods are accepted on Nialaya.com?
We accept the following forms of payment on Nialaya.com: American Express, Visa, MasterCard, Discover, Amazon Payments and PayPal. Customers based in the U.S. can apply for our financing program, which will let you divide the payment over up to 6 months.
Will my Nialaya purchase arrived gift wrapped?
Yes, it will arrive in our exclusive pouch and gift-box. A certificate and care card are enclosed.
Can I include a personalized gift message with my purchase?
Yes, please make a note under “Special Instructions” before checking out.
How can I check an order I placed on Nialaya.com?
You can log into your account to track recent orders.
What if I need extra help or advice about my purchase?
Our experienced online VIP Concierge is available 24 hours Monday - Saturday. The live-chat window is located in the bottom left corner of the website. They will be able to answer any questions you may have and assist you in picking the perfect piece.
Do other websites or stores sell authentic, new Nialaya merchandise?
Yes, Nialaya is sold in stores all over the world. Locate a store near you by clicking HERE
How can I make returns or exchanges?
Please fill out our return-form HERE and a Nialaya representative will get back to you within the next 48 hours to assist you with the return process. Please note that we charge a $9.90 re-stock fee for US returns and a $29.90 re-stock fee for international returns and also if an item has already been exchanged once. Exchanging your item once is free within 30 days of the date that the order was placed. Unfortunately we do not offer free exchange service if you live in the following countries: Indonesia, Egypt, Czech Republic, Russia, China, Poland, Africa, Lebanon, Saudi Arabia, Brazil, Taiwan. Customer is responsible for all shipping costs.
Does Nialaya offer warranty on the jewelry?
Over the years we have worked hard to create the highest quality of handmade jewelry for our customers. Our quality is among the very highest in the industry and we are now able to offer LIFETIME GUARANTEE on all items purchased on or after April 1, 2018. Receipt must be presented to use the lifetime guarantee. The guarantee covers the following:
- Broken string or elastic
- Cracked beads
- Damaged lock or closure
Please note that the guarantee does not cover plating issues, or discoloration of beads and leather. If you have a repair, please e-mail our firstname.lastname@example.org for details on how to process your repair. Once we have received your repair at our office, we are not able to store your item for longer than 90 days.