We believe in excellent customer service and that no purchase is final until you are completely satisfied. We are so confident that our Nialaya products will exceed your expectations that we stand behind our products with a 14-day no risk money back guarantee.
We want you to be fully satisfied with your Nialaya Jewelry purchase. If you are not 100% satisfied for any reason, we will refund the full purchase price for all orders placed within the USA. No hassles, no delays, no hidden costs and no questions asked.
How To Get The Refund
Don't worry—returns and exchanges are easy.
We have created a very easy return process in order to make your online shopping experience pleasant, even when you are not fully satisfied.
You can return any item purchased on our store for an EXCHANGE OR REFUND within 20 days from the delivery date for all orders placed within the USA. Here’s how:
- Make sure the items are in the same condition you received them in.
- Complete the online Return Form (click here) in order to register your return.
- We will get in contact with you within 24 hours and email you a prepaid Fedex return label.
- Simply drop off the package at your nearest Fedex Station and get your refund as soon as we have received the package back.
- Returns for refund require a $9 restock fee.
International Refunds
If you placed your order outside the USA we still offer a free fedex return but need to charge $30 restock fee.
Exchanges:
The first exchange domestic and internationally is for free.
Items that have already been exchanged require a $30 re-stocking fee for additional exchange or refund.
If you have any questions or concerns, please e-mail us at customerservice@nialaya.com
Questions? Contact Us Today!
Contact us 24/7 on our Livechat Service or just write us an email to customerservice@nialaya.com
Give us a chance to show you how easy working with us can be. We will help you over the phone, by email or by livechat every step of the way.
14 Days to Earn Your Trust: Guaranteed
We believe in excellent customer service so no purchase is final until you are completely satisfied! Order Nialaya Jewerly now.
Please note that only the first exchange or return is for free. Any additional exchange or return will not be covered by us and will effect a $30 restock fee.
Exception:
Unfortunately we don't offer free return service for exchange or refund if you live in one of the following countries: Indonesia, Egypt, Czech Republic, Russia, China, Poland, Africa, Lebanon, Saudi Arabia, Brazil, Taiwan
Order Today - Estimated delivery within the USA 2-3 business days
Order Today - Estimated delivery outside the USA 3-5 business days
Shipping Costs:
USA: $9.90 FREE on all orders over $250
International: $14.90 FREE on all orders over $500
All deliveries are sent from Los Angeles using Fedex Express Worldwide tracked and signed for service for your security and convenience. Any overseas deliveries may be subject to customs delays. We are not able to deliver to P.O. Boxes.
If you are buying a gift, we will be pleased to have it wrapped free of charge and sent directly to the recipient's home address.
For any further questions please give us a call +1 310 499 7162 or email customerservice@nialaya.com. We are happy to assist.
Nialaya Jewelry is pleased to offer free repairs on purchases for 1 year from purchase date.
