Premium Delivery Service
Our Premium Delivery Service is automatically added to every order to give you extra peace of mind when shopping with NIALAYA. For a small fee, this service provides:
Expedited Handling for Replacements
If your package is reported lost in transit or stolen after delivery, any replacement item we send will be prioritized in our fulfillment queue and shipped as quickly as possible.
Priority Support
Orders with Premium Delivery Service receive priority status with our customer care team.
This means faster response times and dedicated support for shipping-related concerns.
Replacement or Credit if Lost or Stolen
In the rare event your package is lost in transit or stolen after delivery, we’ll provide a replacement item at no additional cost, subject to availability.
If the item is no longer in stock, we’ll issue store credit or a refund for the affected item.
Free Delivery on orders over $199
Easy Returns & Exchanges
Handmade in Los Angeles
Lifetime Guarantee
Our Premium Delivery Service is automatically added to every order to give you extra peace of mind when shopping with NIALAYA. For a small fee, this service provides:
Expedited Handling for Replacements
If your package is reported lost in transit or stolen after delivery, any replacement item we send will be prioritized in our fulfillment queue and shipped as quickly as possible.
Priority Support
Orders with Premium Delivery Service receive priority status with our customer care team.
This means faster response times and dedicated support for shipping-related concerns.
Replacement or Credit if Lost or Stolen
In the rare event your package is lost in transit or stolen after delivery, we’ll provide a replacement item at no additional cost, subject to availability.
If the item is no longer in stock, we’ll issue store credit or a refund for the affected item.
UNITED STATES SHIPPING
- USPS First Class Package (3-4 Business Days): Free on all orders $199+ USD
- USPS First Class Package (3-4 Business Days): Rate calculated at checkout
- USPS Priority Mail (Up to 2 Business Days): Rate calculated at checkout
- FedEx Priority Overnight (Next-Day to 2-Day delivery): $39 USD
INTERNATIONAL SHIPPING
- FedEx International Express Shipping (7-8 Business Days): Free on all orders $199+ USD
- FedEx International Express Shipping (7-8 Business Days): $14.99 USD
No extra taxes, duties, or custom fees are charged on international orders. Nialaya covers all import taxes and duties for you.
For more details on our shipping rates and options please visit our Shipping page.
We accept returns and exchanges within 30 days of purchase on our return portal.
Sale items and custom jewelry are final sale and cannot be returned or exchanged.
For more details on our return and exchange policy please visit our returns and exchanges page.
Each Nialaya design is elegantly presented in our beautiful, eco-friendly faux leather signature boxes, adorned with our iconic logo. The bracelet boxes are wrapped in our signature ribbon, and all boxes are lined with luxurious, soft velvet interiors for added protection. Inside, you’ll find a reusable pouch made from organic cotton, perfect for storing your jewelry and other items, ideal for travel and continued use for years to come. Our larger boxes feature removable inserts, allowing them to be repurposed as keepsake storage for small accessories. For added security, all items are shipped in discreet, non-branded packaging.
