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ONLINE RETURN/EXCHANGE POLICY (DOMESTIC ONLY)

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 30 days of purchase. To start a return or exchange, please email our customer service team at customerservice@nialaya.com and we will get back to you within 24 hours with details on how to process your return or exchange. 


Please allow 3-5 business days for us to process your return or exchange.


Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.


Customer is responsible for all shipping costs unless the item is damaged or we made a mistake. 


We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.

 

LOS ANGELES STORE RETURN/EXCHANGE POLICY

Returns for in store purchases are for exchange or store credit only and must be made within 30 days of purchase, accompanied by a receipt. SALE items and custom items are final sale.

 

INTERNATIONAL ONLINE RETURN/EXCHANGE POLICY

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 30 days of purchase. To start a return or exchange, please email our customer service team at customerservice@nialaya.com and we will get back to you within 24 hours with details on how to process your return or exchange. 


Please allow 3-5 business days for us to process your return or exchange.


Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.


Customer is responsible for all shipping costs unless the item is damaged or we made a mistake. 


We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.

 

CANCEL AN ORDER

If you need to cancel an order you must e-mail us within 4 hours of when you place your order.

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