What shipping options are available on Nialaya.com?

SHIPPING OPTIONS WITHIN THE US

• USPS First Class Package (3-4 Business Days): Free on all orders $199+ USD
• USPS First Class Package (3-4 Business Days): Rate calculated at checkout
• USPS Priority Mail (Up to 2 Business Days): Rate calculated at checkout
• FedEx Priority Overnight (Next-Day to 2-Day delivery): $39 USD

INTERNATIONAL SHIPPING OPTIONS

• FedEx International Express Shipping (7-8 Business Days): Free on all orders $199+ USD
• FedEx International Express Shipping (7-8 Business Days): $14.99 USD

No extra taxes, duties, or custom fees are charged on international orders. Nialaya covers all import taxes and duties for you.

Next Day Shipping Cutoff: Kindly note that any FedEx Priority Overnight order placed after 12pm (PST) will be processed and shipped on the following business day. Orders placed during weekends will be processed on the next business day.

*The indicated shipping timeline does not include weekends, holidays, and any unforeseeable delays on the courier's end, such as weather and traffic.

At this time, we unfortunately do not ship to the following countries/regions: Algeria, Argentina, Ascension Island, Brazil, China, Egypt, Faroe Islands, Canary Islands (Las Palmas & Santa Cruz de Tenerife), Greenland, Honduras, Iceland, India, Morocco, Niger, Nigeria, Russia, Tristan da Cunha, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, and Zimbabwe.

If your country is on this list, we recommend visiting FarFetch to shop online for Nialaya products.

What payment methods are accepted on Nialaya.com?

We accept the following forms of payment on Nialaya.com: American Express, Visa, MasterCard, Discover, Amazon Payments, Klarna, Shop Pay, and PayPal. Customers based in the U.S. can apply for our financing program, which will let you divide the payment over up to 6 months.

Will my Nialaya purchase arrived gift wrapped?

Yes, it will arrive in our exclusive pouch or a gift box. A certificate and care card are enclosed.

Can I include a personalized gift message with my purchase?

Yes, please make a note under “Special Instructions” before checking out.

How can I check an order I placed on Nialaya.com?

You can log into your account to track recent orders.

How can I make a return or exchange?

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 30 days of purchase. 

To initiate a return or exchange, please visit nialaya.loopreturns.com

Please visit our Returns & Exchanges page for more details.

Does Nialaya offer warranty on its jewelry?

Over the years we have worked hard to create the highest quality of handmade jewelry for our customers. Our quality is among the very highest in the industry and we are now able to offer a LIFETIME GUARANTEE on all items purchased on or after April 1, 2018 on NIALAYA.COM or in our Los Angeles Flagship Store only. Your first three bracelet repairs will be covered under this warranty. Please note that we do not offer lifetime guarantee on any items purchased outside of our own website or flagship store. Receipt must be presented to use the lifetime guarantee.

The guarantee covers the following for beaded bracelets and necklaces:

- Broken string, wire, or elastic
- Cracked beads
- Damaged lock or closure on beaded jewelry
- Broken wire on beaded bracelets

Please note that the guarantee does not cover plating issues, discoloration of beads and leather, broken and ripped necklaces, or damage due to normal wear and tear or improper storage of your items. Please review our jewelry care guide to minimize wear and tear on your jewelry.

We offer low cost repairs on broken necklaces, please contact our customer service team to learn more.

The customer is still responsible for all shipping costs.

We offer a 2-year warranty on all Square Pendant Necklaces and we offer a 1-year warranty on all String Bracelets. If you have surpassed the 1-year warranty on your String Bracelet, we charge a $50 repair fee.

For any Beaded Bracelets under warranty that are missing beads, we charge a $5 replacement fee for 8MM beads and a $10 replacement fee for 10MM beads.

Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.

If you have a repair, please e-mail customerservice@nialaya.com for details on how to process your repair. Once we have received your repair at our office, we are not able to store your item for longer than 90 days.