Shipping Options
United States
USPS Ground Advantage (3–5 Business Days)
- Free on orders $249 USD and above
- Orders under $249: Shipping calculated at checkout
FedEx Priority Overnight (1–3 Business Days)
- $49 USD
European Union
Priority International (2–3 Business Days)
- Free on orders €219 EUR and above
- Orders under €219: €9.99 EUR
Duties and taxes are included, with no additional duties or taxes due upon delivery.
International
Standard International (6–12 Business Days)
- Free on orders $249 USD and above
- Orders under $249: $35 USD
DHL Express Worldwide (1–3 Business Days)
- Shipping calculated at checkout
International orders outside the European Union may be subject to import duties, taxes, or customs fees. Unless prepaid at checkout, these charges are the responsibility of the customer.
Selected International Destinations
Shipping rates for Australia, Armenia, Azerbaijan, Bosnia and Herzegovina, Chile, Jersey, Norway, Philippines, Saudi Arabia, Serbia, and Thailand are calculated at checkout based on carrier availability and destination.
Standard International (7–8 Business Days)
- Free on orders $249 USD and above
- Orders under $249: Shipping calculated at checkout
DHL Express Worldwide (1–3 Business Days)
- Shipping calculated at checkout
Shipping Cutoff & Delivery Times
U.S. & International Orders (excluding EU): Orders are fulfilled from Los Angeles. FedEx Priority Overnight orders placed after 4:00 PM PST will be processed and shipped the following business day. Orders placed on weekends will be processed on the next business day.
EU Orders: Orders are fulfilled from our Madrid distribution center. Orders received before 3:00 PM Madrid time are processed and shipped the same business day. Orders received after 3:00 PM will be processed the following business day.
Delivery estimates are in business days and do not include weekends, holidays, or unforeseen carrier delays.
Frequently Asked Questions
What payment methods are accepted on Nialaya.com?
We accept American Express, Visa, Mastercard, Discover, Amazon Payments, Klarna, Shop Pay, and PayPal. U.S. customers may also be eligible for financing options that allow purchases to be divided into monthly payments.
Will my Nialaya purchase arrive gift wrapped?
Your order will arrive in our signature Nialaya pouch. Gift packaging is available for selection in the cart. If you would like your items boxed individually, please select Gift Wrapping in your cart. A certificate of authenticity and care card are included with your order.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also log in to your Nialaya account to view your recent orders.
How can I make a return or exchange?
Eligible items may be returned or exchanged within 30 days of purchase.
To initiate a return or exchange, please visit our Returns Portal.
United States: $9.99 USD per return or exchange request.
European Union: €9.99 EUR per return or exchange request.
Other International Destinations: Customers are responsible for arranging and paying for return shipping and associated costs.
Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged.
For complete details, please visit our Returns & Exchanges page.
Does Nialaya offer a warranty on its jewelry?
Yes. Eligible items purchased from Nialaya.com or our Los Angeles Flagship Store are covered by the Nialaya Warranty for 12 months from the date of purchase.
Please visit our Nialaya Warranty Policy for complete details.
