If you are not completely satisfied with your online purchase, you may return or exchange your item within 30 days of purchase.

To initiate a return or exchange, please visit:

returns.itsrever.com/nialayainc

We strive to make returns and exchanges as seamless as possible through our Rever Returns portal.

Return & Exchange Fees

• Domestic returns and exchanges: $14.99 per request
• International returns and exchanges: $39.99 per request

These fees cover return shipping, processing, and handling costs and will be deducted during the return process.

Please allow up to 5 business days for your return or exchange to be processed once it has been received by our team.

Sale items, custom orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original, unworn condition with all original packaging included.

Customers are responsible for ensuring that returned merchandise is packaged securely. Nialaya is not responsible for packages lost or damaged during transit. We strongly recommend using a trackable shipping method and insuring your package for the full value of the merchandise being returned.

For additional information, please visit our Returns & Exchanges page.

LOS ANGELES STORE RETURN / EXCHANGE POLICY

In-store purchases may be returned or exchanged within 30 days of purchase with the original receipt. Sale items, custom orders, and custom jewelry are final sale and cannot be returned or exchanged.

CANCEL AN ORDER

If you need to cancel an order, you must contact us within 4 hours of placing your order. Requests submitted after this period cannot be guaranteed, as orders may have already been processed or shipped.

If the product you ordered doesn’t fit properly or is not to your liking you can exchange it within 30 days of receiving it.

Customer is responsible for all shipping costs unless the item is damaged, or if we made a mistake.

To initiate a return or exchange, please visit returns.itsrever.com/nialayainc

All SALE items and custom jewelry are FINAL SALE and cannot be returned or exchanged.

We strive to make your returns and exchanges as seamless as possible through our Loop Returns portal. Please note that domestic customers are responsible for return shipping costs, which are calculated during the return process. International customers are responsible for providing their own return shipping label and to ship returns and exchanges back to our Los Angeles office. Additionally, a $9.99 processing and handling fee applies to all domestic returns and exchanges and a $9.99 processing and handling fee applies to all international returns and exchanges. Thank you for understanding and for shopping with us!

Once we have received your shipment, we’ll be in touch with you within 5 business days with information on your exchange.

Does Nialaya offer a warranty on its jewelry?

Yes. At Nialaya, we stand behind the quality of every piece we make. All eligible items purchased from Nialaya.com or our Los Angeles Flagship Store are covered by the Nialaya Warranty for a period of 12 months from the date of purchase.

Covered for Beaded Bracelets & Necklaces:

• Broken string, wire, or elastic
• Cracked beads
• Damaged locks or closures
• Broken wire components

Covered for Rings:

• Loss of a stone resulting from a manufacturing defect within the warranty period

How It Works

To submit a warranty claim, return request, exchange request, or report a faulty item, please visit:

returns.itsrever.com/nialayainc

Once your request has been reviewed and approved, our team will provide further instructions and process your replacement, exchange, refund, or warranty claim as applicable.

For eligible warranty claims, Nialaya will provide a replacement item at no charge.

Approved warranty replacements include complimentary standard shipping.

If the original item or size is no longer available, Nialaya will provide a replacement item of equal or lesser value. Cash refunds, store credits, and exchanges for items of greater value are not available under this Warranty.

In most cases, there is no need to return the original item.

Missing Beads

• 8MM beads: $5 replacement fee per bead
• 10MM beads: $10 replacement fee per bead

Not Covered

The Nialaya Warranty does not cover:

• Plating wear or discoloration
• Natural discoloration of beads, leather, or other materials
• Damage caused by normal wear and tear
• Damage caused by improper storage, misuse, or accidental damage
• Lost or stolen items
• Unauthorized repairs, modifications, or alterations
• Items purchased through third-party retailers or unauthorized sellers

Additional Terms

• The Nialaya Warranty applies only to the original purchaser and is non-transferable.
• The Nialaya Warranty is limited to one replacement per eligible item.
• Nialaya reserves the right to deny claims resulting from misuse, abuse, unauthorized repairs, or alterations.
• A valid order number or proof of purchase from Nialaya.com or the Los Angeles Flagship Store is required for all warranty claims.

Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged.

If you’re unsure of your wrist or ring size, you can see our size guides here.

If you can't fit our sizes, we may be able to custom make our bracelets to fit you. Please get in contact with us by emailing customerservice@nialaya.com about any inquiry of custom sizes.

We’re unfortunately not able to customize ring sizes.

If the product you ordered doesn’t fit properly you can exchange it within 30 days of receiving it.

To initiate a return or exchange, please visit returns.itsrever.com/nialayainc

Customer is responsible for all shipping costs unless the item is damaged, or we made a mistake.

We offer customization of our beaded bracelets in our iDesign app. Please click here to learn more and please click here to make your custom bracelet.

We do not offer custom design on other bracelets than what’s available in the app above.

All custom designs are final sale and are not eligible for a return or exchange.

Available shipping methods within the continental US:

• USPS Ground Advantage (3-5 Business Days): Free on all orders $249+ USD
• USPS Ground Advantage (3-5 Business Days): Rate calculated at checkout
• FedEx Priority Overnight (Next-Day to 2-Day delivery): $49 USD

*Overnight Shipping Cutoff: Kindly note that any FedEx Priority Overnight order placed after 4pm (PST) will be processed and shipped on the following business day.

Orders are shipped Monday - Friday, excluding holidays. Please note that occasionally in-stock items may be temporarily out of stock or back-ordered. We will make every effort to communicate any shipping delay within 24 hours of your order.

Please notes that we are not able to ship to PO, APO, or FPO boxes.

A signature upon delivery is required for orders over $500.

For more details on our domestic shipping options please visit our shipping page.

EU SHIPPING OPTIONS

• Standard International Shipping (6-12 Business Days): Free on all orders $249+ USD
• Standard International Shipping (6-12 Business Days): $39.99 USD
• DHL EXPRESS WORLDWIDE (1-3 Business Days): Rate calculated at checkout

REST OF WORLD SHIPPING OPTIONS

• Standard International Shipping (6-12 Business Days): $35 USD
• Standard International Shipping (6-12 Business Days): Free on all orders $249+ USD
• DHL EXPRESS WORLDWIDE (1-3 Business Days): Rate calculated at checkout

OTHER INTERNATIONAL SHIPPING OPTIONS (CONT.) AU, CL, NO, SA, RS, TH

• Standard International Shipping (6-12 Business Days):  Rate calculated at checkout
• DHL EXPRESS WORLDWIDE (1-3 Business Days): Rate calculated at checkout
• Standard International Shipping (6-12 Business Days): Free on all orders $249+ USD

Nialaya is not responsible for extra taxes, duties, or custom fees charged.

*The indicated shipping timeline does not include weekends, holidays, and any unforeseeable delays on the courier's end, such as weather and traffic.

At this time, we unfortunately do not ship to the following countries/regions: Algeria, Argentina, Ascension Island, Brazil, China, Egypt, Faroe Islands, Canary Islands (Las Palmas & Santa Cruz de Tenerife), Greenland, Honduras, Iceland, India, Morocco, Niger, Nigeria, Russia, Tristan da Cunha, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, and Zimbabwe.

If your country is on this list, we recommend visiting FarFetch to shop online for Nialaya products.

For more details on our international shipping options please visit our shipping page.

Once your order has been shipped, we'll e-mail you a shipping confirmation with a tracking number that you can use to track your order.

There can be occasional customs or courier delays which may affect your delivery timeframe, which unfortunately is beyond our control. Please ensure your delivery address and phone number are correctly entered, and that your delivery address is attended during business hours to ensure you are able to accept delivery of your package.

If your package never showed up, please contact the delivery company used to resolve this issue.

If they claim the package was delivered and are unable to help you, please get in contact with our customer service by emailing customerservice@nialaya.com and we'll be happy to help you resolve this.

LOST PACKAGES

There can be occasional customs or courier delays which may affect your delivery timeframe, which unfortunately are beyond our control. Please ensure your delivery address and phone number are correctly entered, and that your delivery address is attended during business hours to ensure you are able to accept delivery of your package.

If your package never showed up, please contact the delivery company used to resolve this issue.

If they claim the package was delivered and are unable to help you, please get in contact with our customer service by emailing customerservice@nialaya.com and we'll be happy to help you resolve this.

Please note, we are not responsible for lost packages, and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.

Our shipping and processing times depend on the items you're ordering.

All of our Pre-Order items ship out as soon as they are available (typically 1-2 weeks). 

For Pre-Orders, we oftentimes do not have all the materials on hand to make your item, but once we do, we'll be able to make your item and ship it out.

You can still purchase pre-order items on our site and your order will be added to the queue to be fulfilled and shipped as soon as they are available!

Use your jewelry - but with care.

Remove your jewelry when you:

Sleep

Play Sports

Shower, Bath, Swim

Beware of blows and bumps: Jewelry - especially with gemstones - can be fragile, so beware.

Storage:

The best thing is to store your jewelry in small cloth bags or small plastic bags so that they are separate and do not scratch up against each other. All Nialaya items come with a Nialaya pouch and box that you can store your jewelry in.

Advice on cleaning your jewelry at home:

The following products are recommended for cleaning and polishing your jewelry:

Polish cloth - Regular universal cloth.

STRING BRACELET INSTRUCTIONS

STRING BRACELET VIDEO INSTRUCTIONS

If you didn't find the answer to your question above, please email our customer service team at customerservice@nialaya.com so we can help you.