What shipping options are available on Nialaya.com?

US SHIPPING OPTIONS

• USPS Ground Advantage (3-5 Business Days): Free on all orders $249+ USD
• USPS Ground Advantage (3-5 Business Days): Rate calculated at checkout
  
• FedEx Priority Overnight (Next-Day to 2-Day delivery): $49 USD

EU SHIPPING OPTIONS

• Standard International Shipping (6-12 Business Days): Free on all orders $249+ USD
• Standard International Shipping (6-12 Business Days): $39.99 USD
• DHL EXPRESS WORLDWIDE (1-3 Business Days): Rate calculated at checkout

REST OF WORLD SHIPPING OPTIONS

• Standard International Shipping (6-12 Business Days): $35 USD
• Standard International Shipping (6-12 Business Days): Free on all orders $249+ USD
• DHL EXPRESS WORLDWIDE (1-3 Business Days): Rate calculated at checkout

OTHER INTERNATIONAL SHIPPING OPTIONS (CONT.) AU, CL, NO, SA, RS, TH

• Standard International Shipping (6-12 Business Days):  Rate calculated at checkout
• DHL EXPRESS WORLDWIDE (1-3 Business Days): Rate calculated at checkout
• Standard International Shipping (6-12 Business Days): Free on all orders $249+ USD

Nialaya is not responsible for extra taxes, duties, or custom fees charged.

Next Day Shipping Cutoff: Kindly note that any FedEx Priority Overnight order placed after 12pm (PST) will be processed and shipped on the following business day. Orders placed during weekends will be processed on the next business day.

*The indicated shipping timeline does not include weekends, holidays, and any unforeseeable delays on the courier's end, such as weather and traffic.

What payment methods are accepted on Nialaya.com?

We accept the following forms of payment on Nialaya.com: American Express, Visa, MasterCard, Discover, Amazon Payments, Klarna, Shop Pay, and PayPal. Customers based in the U.S. can apply for our financing program, which will let you divide the payment over up to 6 months.

Will my Nialaya purchase arrived gift wrapped?

Yes, it will arrive in our exclusive pouch or a gift box if this option is selected in the cart. A certificate and care card are enclosed.

How can I check an order I placed on Nialaya.com?

You can log into your account to track recent orders.

How can I make a return or exchange?

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 30 days of purchase. 

To initiate a return or exchange, please visit returns.itsrever.com/nialayainc

Please visit our Returns & Exchanges page for more details.

Does Nialaya offer a warranty on its jewelry?

Yes. At Nialaya, we stand behind the quality of every piece we make. All eligible items purchased from Nialaya.com or our Los Angeles Flagship Store are covered by the Nialaya Warranty for a period of 12 months from the date of purchase.

Covered for Beaded Bracelets & Necklaces:

• Broken string, wire, or elastic
• Cracked beads
• Damaged locks or closures
• Broken wire components

Covered for Rings:

• Loss of a stone resulting from a manufacturing defect within the warranty period

How It Works

For eligible warranty claims, simply contact our customer service team at customerservice@nialaya.com with your order number and clear photos of the item. Once your claim has been approved, we will send you a replacement item at no charge.

Approved warranty replacements include complimentary standard shipping.

If the original item or size is no longer available, Nialaya will provide a replacement item of equal or lesser value. Cash refunds, store credits, and exchanges for items of greater value are not available under this Warranty.

In most cases, there is no need to return the original item.

Missing Beads

• 8MM beads: $5 replacement fee per bead
• 10MM beads: $10 replacement fee per bead

Not Covered

The Nialaya Warranty does not cover:

• Plating wear or discoloration
• Natural discoloration of beads, leather, or other materials
• Damage caused by normal wear and tear
• Damage caused by improper storage, misuse, or accidental damage
• Lost or stolen items
• Unauthorized repairs, modifications, or alterations
• Items purchased through third-party retailers or unauthorized sellers

Additional Terms

• The Nialaya Warranty applies only to the original purchaser and is non-transferable.
• The Nialaya Warranty is limited to one replacement per eligible item.
• Nialaya reserves the right to deny claims resulting from misuse, abuse, unauthorized repairs, or alterations.
• A valid order number or proof of purchase from Nialaya.com or the Los Angeles Flagship Store is required for all warranty claims.

Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged.