United States: Free USPS Ground Advantage on orders $249+ USD (3–5 business days). Orders under $249 receive live shipping rates at checkout. FedEx Priority Overnight available for $49 USD.

European Union: Free shipping on orders €219+ EUR. Orders under €219 receive €9.99 flat-rate shipping (2–3 business days). Duties and taxes are included at checkout, with no additional duties or taxes due upon delivery.

International (Non-EU): Free Standard Shipping on orders $249+ USD. Orders under $249 ship from $35 USD (selected destinations receive live rates). DHL Express Worldwide rates are available at checkout.

Nialaya is not responsible for additional taxes, duties, or customs fees charged on non-EU international orders.

For more details on our shipping rates and options please visit our Shipping page.

We accept returns and exchanges within 30 days of purchase on our return portal.

Sale items and custom jewelry are final sale and cannot be returned or exchanged.

For more details on our return and exchange policy please visit our returns and exchanges page.

Each Nialaya design is elegantly presented in our beautiful, eco-friendly faux leather signature boxes, adorned with our iconic logo. The bracelet boxes are wrapped in our signature ribbon, and all boxes are lined with luxurious, soft velvet interiors for added protection. Inside, you’ll find a reusable pouch made from organic cotton, perfect for storing your jewelry and other items, ideal for travel and continued use for years to come. Our larger boxes feature removable inserts, allowing them to be repurposed as keepsake storage for small accessories. For added security, all items are shipped in discreet, non-branded packaging.

Sustainable Packaging
Every Nialaya order is carefully presented in packaging made from recycled materials and certified by recognized environmental standards. We continue to improve our packaging and shipping practices to reduce our environmental footprint while delivering a premium unboxing experience.

Handcrafted with Care
Every Nialaya piece is handcrafted by skilled artisans using time-honored techniques. We proudly work with trusted manufacturing partners in Los Angeles, Bali and China, many of whom have been part of the Nialaya family for over a decade. Every piece is carefully assembled and quality inspected before it reaches you.

Responsibly Sourced Materials
We are committed to sourcing exceptional Natural Gemstones, Fresh Water Pearls, Sterling Silver, 18K Gold. Stainless steel and precious metals from trusted suppliers. All of our diamonds are conflict-free, and we continue working closely with our partners to increase the use of recycled metals and more responsible manufacturing practices with every new collection.

Designed to Last
We believe true sustainability begins with creating products that stand the test of time. Every Nialaya design is crafted with lasting quality and timeless style, encouraging years of wear rather than seasons of use.