United States: Free USPS Ground Advantage on orders $249+ USD (3–5 business days). Orders under $249 receive live shipping rates at checkout. FedEx Priority Overnight is available for $49 USD.

European Union: Free shipping on orders €219+ EUR. Orders under €219 receive €9.99 flat-rate shipping (2–3 business days). Duties and taxes are included, with no additional duties or taxes due upon delivery.

International (Non-EU): Free Standard Shipping on orders $249+ USD. Orders under $249 ship for $35 USD; rates for selected destinations are calculated at checkout. DHL Express Worldwide rates are also available at checkout.

Non-EU international orders may be subject to additional duties, taxes, or customs fees. These charges are the responsibility of the customer.

For complete shipping rates and details, please visit our Shipping page.

We accept returns and exchanges on eligible items within 30 days of purchase through our return portal.

United States: $9.99 USD per return or exchange request.

European Union: €9.99 EUR per return or exchange request.

Other international customers are responsible for return shipping and associated costs.

Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged.

For complete details, please visit our Returns & Exchanges page.

If you would like your items boxed individually, please select Gift Wrapping in your cart. Each Nialaya design is presented in our signature eco-friendly faux leather packaging, finished with our iconic logo and a soft velvet interior. A reusable organic cotton pouch is included for storing your jewelry at home or while traveling. All orders are shipped in discreet, non-branded outer packaging for added security and privacy.

Sustainable Packaging
Every Nialaya order is carefully presented in packaging made with recycled materials. We continue to improve our packaging and shipping practices to reduce our environmental impact while maintaining a premium unboxing experience.

Handcrafted with Care
Every Nialaya piece is handcrafted by skilled artisans. We work with trusted manufacturing partners in Los Angeles, Bali, and China, many of whom we have worked with for over a decade. Each piece is carefully assembled and quality inspected before it reaches you.

Responsibly Sourced Materials
We source natural gemstones, freshwater pearls, sterling silver, 18K gold, stainless steel, and other precious metals from trusted suppliers. Our diamonds are conflict-free, and we continue working with our partners to increase the use of recycled metals and more responsible manufacturing practices.

Designed to Last
We believe sustainability starts with creating pieces made to be worn and enjoyed for years. Each Nialaya design combines lasting quality with timeless style, encouraging years of wear rather than seasons of use.